The City is trying to use technology to improve its services and they have decided to try out a new idea to help residents with billing queries & problems.

Instead of organising expensive open days, the Revenue Department will hold its first-ever Virtual Outreach Programme from 1-5 August 2022.

Click on the links below according to your problem/query between 5-8pm Mon-Fri and you will be connected to a consultant who can help you online.

Have your docs, photos, etc loaded on your device and ready to show the consultant.

This is a pilot – so expect some glitches. Be patient and be prepared for this. You are the guinea pigs for the rest of the city.

*Customer Services*
Account enquiries, Logging and Analysis
Meeting link: https://bit.ly/3OMk19E

*Billing*
Billing-related queries
Meeting link: https://bit.ly/3PIECNs

*Credit Management*
Disconnections, Reconnections, Pre-Termination Notices, Debt Arrangements and Refunds
Meeting link: https://bit.ly/3JdDhvC

*E-Joburg*
Online registrations, Online Statements and Online payments
Meeting link: https://bit.ly/3BtkkDg

*Rates and Taxes*
Property rates and Valuation related queries
Meeting link: https://bit.ly/3S4nS4Z

*Joburg Water*
Water meter-related queries
Meeting link: https://bit.ly/3zhMej1

*City Power*
Electricity meter-related queries
Meeting link: https://bit.ly/3zHB6xq

*Debt Rehabilitation*
Enquiries and Feedback
Meeting link: https://bit.ly/3S6z2Gj

(Info compiled by Cllr Tim Truluck, 29/07/22)