COJ is embarking on a process of decentralising its billing process. As of February 2017, billing will be done by the various regional municipal offices, and not the head office in Braamfontein.
Note that certain customers will, as a result, receive two bills in February. The bills will not contain the same charges â€“ they will contain charges for different periods of time â€“ and so they will not constitute double billing. However, both will become due within a short time of each other. This may cause cash flow difficulties for owners or account holders (especially where the account holder relies on collections from tenants, or sectional title owners, etc) to pay the bills. Affected consumers can make arrangements with COJ to pay the two invoices in installments, to avoid any financial difficulties arising.
Please expect time frames for resolution of queries/disputes, as well as time frames involved in formally raising those queries/disputes, to be longer than normal. This applies specifically to the processing of refunds, opening accounts and bulk queries.
For assistance with billing queries, contact Schindlers Attorneys, Tel: +27(11) 448-9600 www.schindlers.co.za